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Through cases, examples, and assignments, this book comprehensively explores the planning, management, and implementation of mission-driven healthcare strategy. The author a university professor, consultant, and former hospital CEO taps into his global experience to present practical concepts and their real-life applications, highlighting the importance of both competitive and collaborative strategies to an organization s success in the healthcare marketplace. The book is divided into six major components: Definition of the core concepts of strategy, including market structure, business models, generic strategies, first-mover strategies, growth and integration strategies, and strategic alliances Discussion of the relationship between strategy and an organization s key stakeholders, values, mission, and vision Presentation of common tools and methods used to evaluate the external and internal environments, including SWOT analysis, value chain analysis, portfolio analysis, and financial analysis Explanation of how strategic, marketing, and business plans should be developed and executed to achieve an organization s mission and vision Examination of strategic change management, strategic leadership, and the impact of organizational structure on strategy Description of follow-up methods and tools for monitoring and evaluating strategic results, including goal setting, Gantt charts, balanced scorecards, and budgets

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Information and inspiration for the novice or student The field of healthcare management offers unique challenges and rewards, both emotional and financial. This book provides healthcare management career advice including information about where managers work, the type of management positions that are available, and the skills managers need to be successful. Suggestions are offered for finding and using a mentor, pursuing graduate or continuing education, and honing management skills. The heart of the book contains 51 profiles of healthcare managers at various career stages. In their own words, these managers describe how they prepared for their careers, what their greatest challenges have been, and what advice they would provide to new managers. These profiles illustrate the wide range of opportunities and the sense of purpose and fulfillment the healthcare administration profession has to offer. The appendix includes a list of professional associations that can provide career insight and assistance.

Managing in a healthcare organization requires fine-tuned skills. Charged with "getting things done," managers are at the center of all the changes affecting healthcare delivery.Dunn and Haimann's Healthcare Management will help readers gain the skills they need to motivate their teams to meet increasing demands. The book uses the functions of management - planning, organizing, staffing, influencing, and controlling - as the primary framework for explaining the supervisor role. The details of each function are explained and illustrated with examples of common situations. The concept of authority is also weaved throughout the book.This new edition includes:Additional material on ethics and ethical decision makingAdditional contemporary management theory including the Parity Principle and Role TheoryExpanded coverage of hiring and managing a diverse workforceUpdated information about labor regulations, unions, and grievancesThe supervisor's role in regard to medical identity theft and e-discoveryNew tools and templates, including a sample telecommuting agreementUpdated charts and figures and additional reading suggestions

Instructor Resources: Test bank, PowerPoint slides, suggested class activities and individual student assignments, and a transition guide to the new edition. The way a supervisor handles the managerial aspects of the job makes the difference between running the department and being run by the department. Now in its tenth edition, Dunn and Haimann’s Healthcare Management continues to provide readers with the information and tools they need to understand and keep pace with the vast changes occurring in healthcare management today. Although the text builds its framework around the core functions of management—planning, organizing, staffing, influencing, and controlling—key topics relating to the Affordable Care Act (ACA), new technologies for managers and medical staffs, and a savvier customer base are also addressed. This updated edition includes new glossary terms reflecting the ACA and other recent industry changes, as well as: A discussion of social media as an internal and external communications tool, with guidelines for setting appropriate boundaries on social media use Enhanced coverage of planning processes, including benchmarking and maintaining a data repository with input from various applications and systems Expanded treatment of budgeting tools, including the rolling and grow budget techniques A discussion of capital expenditure requests, incorporating return on investment (ROI) and the payback period as a capital ROI budgeting approach Information on Peter Senge’s entrepreneurial management theory and an expanded discussion of contingency theory Updated information on personnel-related regulations, including the Fair Labor Standards Act, Family and Medical Leave Act rules, and Health Insurance Portability and Accountability Act penalties

Instructor Resources: Test bank, PowerPoint slides, answer guides for the in-book discussion questions and case, and a transition guide to the new edition.  Financial management challenges are not confined to the CFO’s office. Any manager in today’s increasingly complex healthcare environment must have a solid grasp of finance fundamentals, and this book provides them. In straightforward language aimed at students and managers outside of finance, Introduction to the Financial Management of Healthcare Organizations covers a full range of topics. The first four sections—Financial Management, Operating Revenue, Working Capital, and Resource Allocation—start with core financial concepts, then delve into issues unique to the healthcare setting. Highlights include the tax status of healthcare organizations, third-party payers and payment methodologies, cost accounting and analysis, rate setting, strategic financial planning, and capital budgeting. A final section on healthcare reform analyzes important trends that will affect healthcare organizations in the future. New to this edition: The latest information on health reform, including the Affordable Care Act of 2010 and the Medicare Access and CHIP Reauthorization Act of 2015 A new section on the Trump administration’s plans for healthcare, including possible scenarios for the ACA Updates on financial accounting standards, economic trends, and tax-exempt hospitals Expanded content on Medicare and Medicaid (now separated into distinct chapters), including legislative and regulatory updates and federal fraud and abuse initiatives Significant new information on healthcare quality, access, and cost Readers of this book will not only learn the fundamentals of financial management but also gain experience in applying them. Mini-cases, practice problems, and self-quizzes throughout reinforce essential concepts, and a comprehensive case at the end brings the concepts to life.

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This book is about operations management and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality. It not only covers the basics of operations management, but also explains how operations and process improvement relate to contemporary healthcare trends such as evidence-based medicine and pay-for-performance. The book's practical approach includes real-world examples to illustrate concepts and explanations of software tools that solve operational problems. Key Features: * Provides methodologies to align strategic and operational goals, including the use of project management tools and balanced-scorecard techniques to execute and monitor projects * Thoroughly explores process improvement tools, techniques, and programs, including Six Sigma, the Lean enterprise, and simulation * Applies performance improvement tools to supply chain management, scheduling, and other healthcare issues * Includes examples from a fictitious but realistic organization that illustrate important concepts discussed in each chapter * Includes chapter overviews, key terms and acronyms, discussion questions, and problems for each chapter * Provides a companion website that features Excel templates, Arena models, tutorials, exercises, PowerPoint presentations, and web links Included CD-Rom: The book explains and demonstrates the use of various software tools associated with problem solving and decision making including Microsoft Excel and Project. A version of Arena software is included in order to practice process modeling. Arena is a powerful simulation tool used by healthcare organizations to optimize patient flow, develop scheduling systems, and improve patient-care processes.

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Instructor Resources: Teaching tips, sample syllabus and a sample course schedule. Success isn’t something you are born with—it is carefully cultivated and mastered. And a job, when it works well, can fit like a glove and provide immense personal and professional satisfaction. This book’s 50 succinct lessons will guide students as they begin their careers in healthcare management and help them achieve success and professional fulfillment—whatever their role. Each of the 50 lessons outlines traits, behaviors, and skills needed to maximize strengths, master career success, and achieve the perfect job fit. White and Lindsey, in various academic and healthcare management roles, have provided career counseling for hundreds of students and early careerists. Each lesson concludes with helpful exercises that will prompt self-reflection and recommended resources for additional information. Written in a conversational, friendly style, the 50 lessons broadly cover three major areas: managing yourself, managing your job, and taking charge of your career. The 50 lessons are filled with bulleted lists and quick tips and address specific topics such as: Establishing a life vision and developing a personal brand Managing the first 90 days of a healthcare management position Mastering presentations through writing and speaking tips Building and supporting strong teams Developing a professional development plan Balancing life and work New graduates of master’s programs and early careerists in the field will particularly benefit from this book, but readers at other points in their career will also find it useful.

Instructor Resources: Test bank, PowerPoint slides, answers to discussion questions and case studies, and a transition guide to the new edition. Introduction to the Financial Management of Healthcare Organizations presents financial management in the context of the healthcare organization and the broader healthcare environment. In addition to core financial management topics, the unique aspects of finance in healthcare are covered, including the objectives of healthcare financial management, the tax status of healthcare organizations, and third-party payers and payment methodologies. Practice and self-quiz problems are integrated into the book to provide the opportunity to practice the application of financial concepts and skills. Problems and mini-cases within the chapters and a comprehensive wrap-up case at the end of the book give readers additional practice. New to this edition: New data on health economics and health accounting Updates on the changes caused by the Affordable Care Act, including requirements for tax-exempt hospitals and organizational billing and collection policies New data on health economics and health accounting New information on capitation, entitlement reform, cost-benefit and cost-effectiveness analyses, and financial statements Recent legal action related to the distinctions between for-profit and not-for-profit hospitals Information regarding federal government actions against providers on fraud and abuse allegations At the end of every chapter, important points and discussion questions encourage readers to summarize and engage in learning.

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This book focuses on operations management and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality. It covers the basics of operations management and explains how operations and process improvement relate to contemporary healthcare trends such as evidence-based medicine and pay-for-performance. The book's practical approach includes real-world examples to illustrate concepts and explanations of software tools that solve operational problems. This second edition has been thoroughly revised to address current issues facing healthcare managers. Major revisions include extensive updates to the chapters on statistical tools, Six Sigma, and the Lean enterprise. The chapter on project management now includes information on agile, and the chapter on scheduling and capacity management has been substantially rewritten and expanded. A new chapter on improving financial performance with operations management has been added. Key Features: Emphasizes the importance of operations management in implementing the Affordable Care Act Aligns strategic and operational goals, including the use of project management tools and balanced-scorecard techniques to execute and monitor projects Thoroughly explores performance tools, techniques, and programs, including Six Sigma, the Lean enterprise, and simulation Applies process improvement tools to supply chain management, scheduling, and other healthcare issues Includes chapter overviews, a running glossary, discussion questions, and problems for each chapter

Completely updated to address the challenges faced by modern health care organizations, the sixth edition of SHORTELL AND KALUZNY'S HEALTH CARE MANAGEMENT: ORGANIZATION DESIGN AND BEHAVIOR offers a more global perspective on how the United States and other countries address issues of health and health care. Written by internationally recognized and respected experts in the field, the new edition continues to bring a systemic understanding of organizational principles, practices, and insight to the management of health services organizations. Based on state-of-the-art organizational theory and research, the text emphasizes application and challenges you to provide a solution or a philosophical position. Coverage includes topics ranging from pay for performance and information technology to ethics and medical tourism and expands upon a major theme of the fifth edition: health care leaders must effectively design and manage health care organizations while simultaneously influencing and adapting to changes in environmental context.